Our Care

Complex care is sometimes referred to as long-term care or continuing complex care. Our care teams are well trained and proficient in an array of specific specialist caring methods, whether for children or adults.

A person with complex needs might have a combination of disabilities, including profound and multiple learning disabilities, physical disabilities, cerebral palsy, sensory impairments, and challenging behaviours.

Our focus on those we support is to create person-centred support plans to build on each person’s strengths, abilities, and aspirations. We do this in collaboration with service users, their families and involved professionals.

We work closely with other healthcare professionals – GP practice, community nurses, physiotherapists, occupational therapists and speech and language therapists, hospital consultants – to provide that tailored care. 

Our clinical governance is robust, and staff follow comprehensive support plans and health action plans to ensure staff know exactly how to support a person to stay healthy and well.

Our aim is to help people live at home and to live a full life. It is important to us that our care programmes are tailored to both medical needs and emotional wellbeing.

We understand that coping with complex health, or medical condition, can be difficult and that psychological and social support is vital in helping overcome feelings of low self-esteem, loneliness and, for some people, depression. 

We invest heavily in specific, individualised training for our carers to ensure we help and support your loved one.