Category: News

Praise for our Support

Praise for our wellbeing support

We particularly appreciate this comment and endorsement from Mandy Goodwin – mother of Katie, a 24-year-old who lives in her own flat in Morpeth thanks to the daily support of the specialist team at Helping Hands. 

We provide help with daily living skills and support Katie’s mental health and general wellbeing. Her main carer is Vicky Edmundson, who has worked with Helping Hands for around nine years. 

Mandy said of the support her daughter receives: “I’m just writing to let you know that Vicky came to my house today for care with Katie. Katie has been working on a journal to help her mental health and negative thoughts. I was working in the background and just left them to it but felt I should write as I caught a few things, and just wanted to say that I thought Vicky was just fabulous with Katie. 

“She gave her so many ways to think and look at life? Honestly, her input was so valuable and impressive to listen to it prompted me to tell you. She was wonderful with Katie and just goes to show what a brilliant job you all do. 

“It’s not always about personal care, cleaning, shopping etc. Sometimes a cuppa and a listening ear is the most important thing a person can do. You’ve provided a wonderful team for Katie, so thank you so much.” 

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Taking the pain out of moving

Taking the pain out of moving

Nevertheless Sandra Robison, who suffers from Smith-Magenis Syndrome, didn’t let that prevent her from moving to better accommodation a few streets away from her home in Ashington.

Due to a decline in Sandra’s mobility, she was delighted to finally get the news that a bungalow was available for her. This was also welcome news to her mother Sheila.

Sandra’s dedicated care team supported Sandra to pack her home into boxes and took small items in their vehicles with Sandra to her new home. They also took Sandra on regular trips to the local tip to get rid of unwanted items. 

Tracey Summers, specialist care and support officer, arranged the move and the transportation of larger items through a local removal company. She explained: “Due to the fantastic communication and team work between me, the care team and Sandra’s mother all of this was achieved in a two-week period. The care team were praised and thanked by Sandra’ mother for the support that was given to Sandra.”

Our fabulous care team also received warm thanks from Sandra’s care manager, Ann Adiguzel.

Members of the care team went with Sandra and her mother on several shopping trips to buy new items for the home. Sandra has a five-strong core care team – Wendy Patterson, Karen Hudspith, Sandra Timney, Stephanie Smith, and Amanda Wilson.

Tracey said: “Sandra is now settled in her new bungalow which has all her new furniture and carpets in place; it’s lovely, homely and safer for Sandra. Sheila is over the moon her daughter has settled in her new home. Sandra is very proud of her new home and loves to show people around it when they visit.”

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Nupath Branch expansion

Branch expansion for Nupath

Gillian Hill has been appointed as manager of our new Gateshead branch; and Tracey Bell has been recruited to spearhead our expansion in Middlesbrough and the wider Tees Valley area.

Sharon Skidmore, head of Nupath Care explained: “There is growing demand for specialist care and support across the North and we have years of expertise delivering services to users across Northumberland.

“We are committed to growing our reach across the North East and perhaps wider afield in the coming year. This is an exciting time of development for the organisation.”

Gillian, who has worked in the care sector for more than 37 years and been in managerial positions for the past 20 years, managing a variety of settings including residential, supported living and home care. She has been working with people with learning disabilities, mental health issues and physical disabilities. She will be developing specialist care services in and around the Gateshead area.

“This is an exciting time to be joining the organisation as it strengthens its services provision and expands beyond its traditional areas,” she said. 

Tracey has worked across Teesside in the care sector for almost 40 years. She has expertise in providing care for the elderly, and those with learning disabilities and mental health issues. She began her career as a care assistant developing her skills in different jobs before finally becoming a registered manager in a care home. 

Tracey joined Nupath Care in August 2021 to develop specialist domiciliary service in Middlesbrough – with a view to expand into surrounding areas.

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